Our goal is to be transparent about the
fees associated with making a reservation for Tours with the RESERViT™ app. We
believe that clarity in our fee structure helps build trust and ensures a
smooth booking experience for all our users.
Reservation Fees:
When reserving a Tour using the
RESERViT™ app, we charge a flat rate of $1 per guest, regardless of age. This
straightforward pricing model ensures that groups can easily understand and
anticipate the cost of their reservations.
Deposit Policy:
To secure a desired Date and Time Slot
for a Tour with a partner Location, a minimum $5 Reservation Deposit Fee will
be charged. This deposit ensures that your chosen time slot is held
specifically for you, providing peace of mind that your plans are set. You can
conveniently pay this deposit using a credit card at the time of booking,
ensuring a smooth and hassle-free process.
Rest assured, the $5 deposit amount will
be deducted from the Total Reservation Fee when you confirm your Final Guest
Count in the RESERViT™ app. This means that the initial $5 deposit is not an
additional cost but an advance payment towards your Total Reservation Fee of $1
per guest.
How do these Reservations Fees help
Locations?
By using the RESERViT™ app, not only can
you easily secure your spot, but you also enable the Location to offer a time
slot to another customer in case you need to cancel. This flexibility is
invaluable for our Partner locations as it helps them manage their capacity and
mitigate the impact of last-minute cancellations or no-shows.
Payment of Reservation Fees
When you make a reservation and confirm
your final guest count using the RESERViT™ app, you will be automatically redirected
to Square payment gateway to pay for the Reservation Fees using a credit card.
If you do not complete the checkout process, you will receive a reminder email
and have 1 hour to pay the Reservation Fee or your reservation will be
canceled.
Canceling or Modifying a Reservation in
RESERViT™
All Reservation Fees paid using the
RESERViT™ app are non-refundable.
However, we understand that plans can
change. If you need to reschedule or cancel your reserved time slot, and it
is within the RESERViT™ cut-off times specified below, you may receive some
or all of the Reservations Fee’s paid as a credit posted to your RESERViT™
Account. This credit can be used toward future reservations.
RESERViT™ Cut-Off times:
Exceptions and Special Cases:
In certain situations such as
unavoidable Location closures or unforeseen circumstances, we understand the
need for flexibility. Therefore, all or part of the Reservation fees paid may
be credited to your Account at RESERViT™’s discretion. If you come across any
exceptions or special cases, please reach out to our Customer Support, and
we’ll handle them on a case-by-case basis.
Additional Guidelines:
We highly recommend reviewing all
reservation details, including dates, times, and any specific terms and
conditions provided by the participating Location.
Please pay attention to the email
notifications sent to you by RESERViT™. These emails will contain important
instructions on: (i) how to confirm your reservation, (ii) how to provide your
final guest count in the RESERViT™ app, and (iii) the cut-off/deadline to avoid
losing your reservation. It’s essential to act promptly and follow the
instructions within the given time frame; otherwise, your reservation
will be automatically canceled.
Changes to Policies and Procedures
RESERViT™ reserves the right to modify policies.
These policies were last updated in July 2024.
Reservation Fee Billing Information
Reservation transactions will appear on user’s
credit card statements as “attractionreservations.com”
